Top 10 Best Complaint Management Software
1. C-DeskC-Desk is a service desk tool with several other attributes for entire agency. It has a service request mangement to help you assign service category to anyone and he begins receiving requests raised by others for that category. C-Desk includes notification, routing, complaint classification, corrective actions, customer complaint tracking, issue tracking, and much more.
2. Customer Answers
CustomerAnswers affords a supple and powerful CRM service that is configurable to a vast range of business processes and workflows. Across all channels of interactions, phone, emails, walk-in etc, it captures, organize and track all customers interactions. CustomerAnswer includes complaint classification, corrective actions, customer complaint tracking, issue tracking, notifications, quality assurance management, and much more.
3. UsefulFeedback
UsefulFeedback is enterprise-wide complaint organizing system. It is accessible on-demand or on-site, with a wide array of pre-configured industry way outs available. UsefullFeddback is so much flexible that it can be fine tuned to your enterprise’s complaint management requirements. All industry applications are constructed around the segements best practices and integrate its expensive market knowledge to supply you a cost effective, crafted solution that can be up and running and providing results in shortest possible time.
4. HappyFox
HappyFox is a web-based client support software suite hosted on the cloud. It assists to track and organize all customer support requests across multiple channels like email, chats, social media and phone in a pivotal ticket support system. Consolidation with other web-clients like CRm, live-chats, voice and bug tracking tools makes it feasible help desk. Similar customer support queries can be controlled wmploying canned actions and smart rules to automate responses.
5. Helprace
Helprace is the simplest way to organize customer-company communication. A help desk with an instinctive customer community and a feedback tool implies that Helpcare is all-set to use out of the box. It has no lengthy setup guides, installation manuals or IT settings to take care. Helprace complaint classification, corrective actions, customer complaint tracking, issue tracking, notifications, quality assurance management, routing, and much more.
6. CastIMS
CastIMS Compliance Management Software, powered by Peack-consulting, can effortlessly track work requests, customer complaints, disagreements, disputes, and client issues. Construct sustainable customer relationships, implement corrective actions and immediately analyze trends.
7. Listening Post
Listening Post is a software suite for streamlining and automating the assortment and management of customer complaints to instigate company improvement and growth. It includes notifications, quality assurance management, routing, complaint classification, corrective actions, customer complaint tracking, issue tracking, and much more.
8. Vector Help Desk
Vector by Vector-networks, is a web-based HelpDesk ticketing mechanism that affords totally customizable workflows and service level agreements, yet implementation is commonly take hours to finish. The tool helps you giving your enterprise the capability to submit issues via email, web or phone and have the issues wisely auto-assign to the most reasonable tech.
9. Consol
Consol affords you provide flawless customer service, which is one of the pillars of successful and lucrative customer reletionships. Consol comes with complaint classification, corrective actions, customer complaint tracking, issue tracking, notifications, routing, and much more.
10. Cirrus
Cirrus is a complaint management system for the housing industry that runs seamlessly on smartphones and tablets as well as on computers. It is a simple abut robust complaints dealing system. Can be used by anywhere with internet access. Cirrus includes complaint classification, corrective actions, customer complaint tracking, issue tracking, quality assurance management, and much more.
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