Top 10 best Call Center Software to use

Call center is a centralised office used for receiving or transmitting a large volume of enquiries by telephone; An inbound call centre is operated by a company to administer incoming product or service support or information enquiries from consumers. To make this process easy companies use Call Center Software to makes the communication streamline for the company in marketing and customer support functions. The software includes all channels such as phone, email, live chat, and many more. It has various other features that make it a comprehensive suite of solutions to help you and your company in their day-to-day work. The software has an autodialer, call center monitoring service, and call analytics. It brings ticketing feature to the helping agents to help them in resolving customer issues through their customer support program. The software comes with a virtual call center specialty that eliminates the installing of any hardware and offers complete call control from transferring to holding the calls. You can include your on Interactive Voice Response message in this software, such as greetings or menu details, etc. It provides a whisper coaching facility that transfers the call directly to the manager without informing the client. Here top 10 best Call Center Software are listed; read on:

Top 10 best Call Center Software to use

1. ShoreTel

ShoreTel is a unified communication solution for conferencing, mobility application, collaboration, and all the significant features that cater to businesses of all sizes. It is a commercial solution that has thousands of users around the world who can use it to manage their business needs. It offers a full customization system to match the business needs. To create your system, you don’t need any professional IT skills. The solution communicator extends UC application to both mobile and desktop devices. With the help of its mobility, you can easily participate in multi-party video conferences with tablets and smartphones. ShoreTel also includes core features such as agent manager, user-friendly interface, call reporting, communicator. It also has different price plans, and each plan has its features, services, and cost.

2. CorvisaOne 

CorvisaOne is cloud-based communications suite that is specially designed for companies that need features for managing inbound or outbound call centers. It offers all the significant and prominent features that manage your complete system, such as queue and skills-based routing, ACD, IVR, real-time reporting and call recording. The suite comes with an integrated cloud phone system with some additional services and functionalities. The best part of this suite is that it is fully customizable to fit a company’s current work processes through its Corvisa’s Summit Platform that enables company code-level access to the suite. It also supports integrations to third-party systems. It is also suitable for all kinds of B2B and B2C businesses in any industry. It is recommended to the organizations that will need up to five users. The suite can be applied without IT involvement and offers assistance to the companies that want customization. CorvisaOne includes core features such as integration with Salesforce, stay compliant without losing efficiencies, automate your workflow, 24/7 monitoring.

3. NICE inContact

NICE inContact is cloud customer experience solution that makes it easy and affordable for organizations to provide exceptional customer experience while meeting key business metrics. It is a SaaS based call center solution that helps businesses to maximize the quality of leads and minimizes the cost of client interaction. It comprises many features required to process inbound requests. It helps businesses to connect with customers via multiple channels, including email, inbound outbound voice, voicemail, chat, and social media, etc. It also introduce various call routings features such as IVR, ACD, and workforce optimization capabilities like e-learning, hiring, and WFM that attract more audience around the world. It integrates with popular CRM applications, Salesforce, and Oracle Service Cloud. The solution can be used by small businesses and large enterprises, available to use in more than a hundred countries, and has two thousand users. NICE inContact is a commercial solution and convenient to use on the Mac OS, Web, and Windows Operating System.

4. Amp Telecom 

Amp Telecom is a powerful all-in-one cloud-based business Voice Over IP and calling platform for any kind of midsize and large enterprises that comes with crystal clear calling, 24/7 reliability and can help you save more than 60% off your monthly phone bill. The solution includes key features such as call routing, interactive voice response, monitoring, voicemail-to-email, conferencing and extension directories etc. Amp Telecom is compatible with Cisco, Polycom, Grandstream, and lots of other SIP/VoIP telephone providers. One of the most interesting thing about this solution is that it offers Transport Layer Security and adheres to Secure Real-time Transport Protocol to encrypt the communication channel between the callers and the customers. The solution also offers admin and user portals which show calling status, reviews, recordings, voicemails and stored communications. All the features of the solution can be combined and customized to suit your business. Some most prominent features are admin and user portal, business continuity, API access, automated attendant, call barging, call blocking and caller ID etc. 

5. Simple Phone Co 

Simple Phone Co is another powerful cloud-based business VoIP system for all kinds of small to midsize businesses. The system introduces drag and drops call flow manager to configure all the service features. Voicemail can be set up to be delivered to phones, smartphones, and email and fax can be sent and received through email. You can easily create custom conference call bridges utilize unused lines. Just like the others, similar solutions, mobile phones can be added to the platform, and you can access the phone system, dial extension, and mask caller ID from any other phone. Call flow, faxing, hot desk extension, conference, advanced voicemail, time of day, DISA dialing and ringing groups are also features of the solution. You can edit an unlimited number of users, groups, and devices regardless of plan size. Do try it out, you’ll be amazed at all the things in this stunning platform.

6. Business Voice 

Business Voice is a business VoIP system that allows you to take or make calls from your office phone number, communicate with your team, access files, and much more. It is another alternative to Vonage Business that introduces some additional features to make more powerful espionage. The solution contains an array of features including IM, unlimited calls, mobile applications, cloud sync and softphone, other applications such as automatic call distribution, call recording, internet fax, and video conference, etc. Business Voice also interfaces with existing CRM applications such as Outlook, Salesforce. It utilizes by small to large businesses across a massive range of industries such as finance, healthcare, and legal services, etc. The solution also has lots of prominent features that make it more interesting. Overall, Business Voice is one of the best VoIP solutions as compared to others.

7. RingCentral Office 
RingCentral Office is a world’s leading cloud-based business phone solution that offers business communication tools for fax, video, voice, and text. It is a similar solution to Vonage Business and gives lots of new services. The solution’s core features such as conference, unlimited long distance, and local calling and audio recording. It is also a fully integrated mobile-based phone or VoIP system that helps keep employees connected via the variety of business and personal devices, including tablets, smartphones, and desktops. It is also is known as the all-in-one VoIP system that helps you to connect customers, colleagues, and employees from any time anywhere. Additionally, it integrates with essential email platforms and other applications, including CRM, Google Doc, and Dropbox.

RingCentral Office is a complete solution that gets businesses up and running within minutes. All phones are ready for immediate use and setup. You can manage your phone preferences without any IT helps. Essentials, Standard, Premium, and Unlimited these are price plan of the solution, and each one has its own cost and core benefits.

8. MegaPath
MegaPath is a VoIP system that works with medium to large-size businesses in any industry. It offers companies Internet connectivity, manages network services, unified communications, security services, and more to make it more powerful. With the help of this solution, a business can use one provider to stay connected with customers on a secure network. MegaPath system’s functionality includes the Internet, business phone, cloud IT, PBX, Broadband Internet, Call recording and conference, etc. Besides, the solution also offers some additional tools that manage your various business tasks, including customizing the reporting system. It starts with a fundamental level, and now it has thousands of users around the world. The solution also includes softphones, SIP trucking, internet faxing, and auto-attendant functions. It is compatible with Mac and Windows operating systems, and it deployed on the web so you can access it anytime, anywhere.

9. FluentStream 
FluentStream is another VoIP or business phone solution that is specially designed for companies of all sizes. It is one of the best alternatives to Vonage Business Solution and offers lots of new services such as call monitoring, telemarking, reporting, and IVR. The system is available both in cloud-based and on-premise deployment options. Its powerful auto-attendant functionality enables you to record call greeting messages and play it for the callers. This exciting feature works as a virtual receptionist and directs calls directly to the information, teams, or individual as per your request. Just like other similar VoIP solutions, it also offers a conference system that comes with a virtual conference room in which any number of users can call in the joint meeting. You can also be able to record the full meeting and customer calls and use it for all training, quality assessment, and reference.

10. Jive Voice 
Jive Communication is a cloud-based unified communication solution to organizations of all sizes across the U.S.A. The solution includes integrated products for Business VoIP, contact center, and video conference, which are all cloud-based that can be accessed using web-browsers on the internet that allows the device or by installing a desktop application Windows and Mac devices. It also offers a PBX call routing system, call recording, automatic call distribution, internet fax, softphone, and mobility that make it better than others. Its products are suitable for a board range of organizations for all the small businesses to enterprise, K12 to higher education institutes to government, hospital, and more top education institutes. Jive Voice is also known as one the best cloud-based phone system which offers both local and long-distance calling.